I'm a CommBank Yello customer, why did I get charged / why did it say I was ineligible?

If you are a CommBank Yello customer, including if you previously redeemed a promo code, you must share your CommBank Yello details with Kit to continue getting free Kit membership. 

Check if you have already shared your CommBank Yello details with Kit: 

1. Open the Kit app.
2. Enter the Boss profile.
3. Tap on the menu icon.
4. Tap ‘Manage membership’. 

If you see the option ‘Get free Kit membership by sharing your CommBank Yello tier’, it means you have not yet shared your details with Kit. Tap the link and follow the prompts. 

If it says you are not eligible 

If, after sharing your CommBank Yello details with Kit, it says you are not eligible and/or are charged the monthly membership fee, check your tier with CommBank Yello in the CommBank app. 

Kit checks monthly your eligibility for the free Kit membership offer. You can find the date of the next Kit check in the Kit app, on the ‘Manage membership’ page. This date cannot be changed. 

• If you are in an eligible tier on the day the check was run, you won't be charged the membership fee.
• If you are not in an eligible tier, you will be charged a monthly membership fee. Kit will continue to check your tier monthly during the 12 month data-sharing period to see if you become eligible and waive your fee if so. 

If you believe you should be eligible for free Kit membership or have questions about your tier, please contact CommBank. 

Offers may vary at any time. Full T&Cs and details on how to activate the offer at heykit.com.au/yello