I’m not receiving the reset password email 

The password reset email should typically arrive within a few minutes.

If it has not:

• Check that your mailbox is not full.
• Check your junk folder.
• Ensure you are using the same email address you used to register with Kit (the
  adult’s email address) and have not made any spelling errors.
• Whitelist no-reply@heykit.com.au or add to your contact list to ensure you will
  receive email from us.
• If you have previously marked a Kit email as spam, this may prevent you from
  receiving email from us. You can unmark the email as spam or contact
  support@heykit.com.au.
  
  

Please reach out to support@heykit.com.au if you need further assistance, or to change
your email address.

For Hotmail users

For some customers, Hotmail automatically filters Kit emails. You will need to create a new contact to make sure you receive Kit emails.

1. Follow Microsoft’s instructions on how to add a new contact.
   1. Desktop
   2. Mobile
2. Create a new contact with no-reply@heykit.com.au as the email.
3. Request a new password reset.