I’m not receiving the reset password email 

The password reset email should typically arrive within a few minutes.

If it has not:

• Check that your mailbox is not full.
• Check your junk folder.
• Ensure you are using the same email address you used to register with Kit (the adult’s email address) and have not made any spelling errors.
• Whitelist no-reply@heykit.com.au or add to your contact list to ensure you will receive email from us.
• If you have previously marked a Kit email as spam, this may prevent you from receiving email from us. You can unmark the email as spam or contact us.
  
  

Please reach out if you need further assistance, or to change your email address.

For Hotmail users

For some customers, Hotmail automatically filters Kit emails. You will need to create a new contact to make sure you receive Kit emails.

1. Follow Microsoft’s instructions on how to add a new contact.
   1. Desktop
   2. Mobile
2. Create a new contact with no-reply@heykit.com.au as the email.
3. Request a new password reset.