Why didn’t my child get the correct PayDay split amount saved into their Stacks or CommBank Youthsaver accounts?

• Make sure that PayDay has processed correctly. Find out why your child did not receive their PayDay.

If the PayDay has processed correctly but the amounts transferred to their Stacks or Youthsaver accounts appears incorrect, review the PayDay split allocations. 

• Note that the amount that gets transferred depends on how much they earned that PayDay period. 
• Your child may also have deleted Stacks. 

Find out more how the PayDay split is calculated. 

CBA New Digital Businesses Pty Ltd (ABN 38 633 072 830), trading as Hey Kit, has been appointed as authorised representative (001296799) of Commonwealth Bank of Australia (ABN 48 123 123 124 AFSL 234945) who is the issuer of the CommBank Youthsaver account.

Any advice provided is general only and does not take into account your objectives, financial situation or needs. Please consider the T&Cs, available here, and whether a Youthsaver account is appropriate for you.

The target market for CommBank Youthsaver will be found within the product’s Target Market Determination, available here.

Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945.