1. Help Centre
  2. Making transfers
  3. PayTo errors and troubleshooting

Where do I find my Kit PayTo agreement? How long does it take for my bank to receive it?

The Kit PayTo agreement is sent immediately to your bank app or website after tapping the link and should be found in your banking app or website. Log in to your app or website to view and approve the agreement. 

If you are a CommBank customer, you can navigate to see all of your agreements by:

  • Going to the Accounts tab
  • Select Upcoming bills & payments
  • Scroll to the bottom and select PayTo
  • You will see a list of PayTo agreements that are awaiting approval and active.

If there are no agreements, they may have timed out. You will need to request new Kit PayTo agreements in the Kit App.

Contact your bank if you need support to locate PayTo agreements within their app or website. Check your email or mobile phone in case your bank has sent emails, SMS or push notifications about PayTo.