Why has my membership payment failed?

There are a few reasons why your direct debit payment may have failed. Some of the most common reasons include:

• The BSB or account number entered may be incorrect. Please double check the account details you’ve provided.
• The account you’ve selected may not support direct debits. This can sometimes apply to savings accounts, so please check with your bank to confirm whether the account is eligible for direct debits.

• The bank account linked to the direct debit may have been closed.

• There may be a direct debit stop or block on your account. Please check with your bank to confirm whether any restrictions are preventing the payment from being processed.
• You may have had insufficient funds in your bank account. Please ensure that there are sufficient funds in your bank account.

If you’ve checked the above and everything looks correct, please contact your bank first to find out why the payment was rejected.