If your child's Kit Prepaid Card has been declined, here are some common solutions to the problem.
Make sure the physical card is activated before using it.
Ensure that there is enough money on the card.
Please note that amounts saved in Stacks are not available on the card. How do I transfer money into the Kit App?
Check your kid's daily spending limit.
Please note that the spend limit applies across a 24-hour period, and pending transactions from previous days contribute towards the daily spend limit. How do I set a spend limit?
Ensure that the merchant is not blocked.
Kit automatically blocks some merchant categories, such as those associated with alcohol, gambling, and tobacco. Your child will be unable to use their Kit Card in any store where these categories apply, regardless of what they are buying. Please note that some merchants can be incorrectly classified, and you will need to ask the merchant to contact their bank to rectify this. What parental controls does Kit have?
Check your child is using the most recent version of their card.
If you have had a physical card re-issued, ensure that you are using the correct card by matching the card number on the physical card to the active card number in-app. You can find the active card number by going to the Spend screen and hitting ‘Show details’.
If you have inserted the card, make sure to press "Credit" and not "Cheque/Savings".
Kit is a prepaid card, so pressing the "credit" button ensures that the transaction is sent correctly for processing. Pressing "Cheque/Savings" will decline the transaction. Please note that this is not required for transactions where you tap your card.
The PIN or CVV was entered incorrectly too many times.
The card may be blocked if you enter your card PIN or CVV incorrectly three times. Contact support@heykit.com.au to unblock your card.
If you have forgotten your PIN, reset it in the Kit app to avoid your card being blocked.
You tried to withdraw cash from a merchant.
You are not able to use your Kit Card to withdraw cash from a merchant. You are only able to withdraw from an ATM within Australia.