Firstly, lock the Kit card while you are still investigating if it is a genuine transaction.
We recommend checking:
- If the purchase was made by your child without your knowledge, or if they gave their card to someone else.
- If the merchant is trading under a different name (ABN Lookup).
- If the transaction is a regular membership, subscription fee or app purchase. These may get triggered at random hours.
- If you have recently made an ATM withdrawal. Some ATMs appear on as a different business on transactions.
If you have an issue with a purchase
Contact the merchant to resolve your dispute first (e.g. item did not arrive, charged the wrong amount, charged multiple times, or the product was not as described).
Note: Visa will not pursue any transaction disputes unless you have provided evidence of following the merchant's own refund/dispute process first, and evidence of the issues (e.g. photos if product is defective). When you raise a dispute with Kit, we will respond and request this evidence.
If you do not reach a satisfactory conclusion, dispute the transaction in the Kit app.
If you think card details were entered into a scam website
Even if no payment has been taken yet, if you determine your child has entered their card details into a fraudulent website, order a new card and keep an eye on the transaction history for any unusual activity.
If you get a notification for a declined transaction you don’t recognise
Contact us and we can provide more details on the attempted purchase.