Skip to content

Help Centre

Help Centre
Contact us

Contact us

How can we help you?

There are no suggestions because the search field is empty.

Help Centre
Getting started with Kit

About Kit
Kit pricing
Getting started with Kit
Making transfers
PayDay, pocket money and chores
- PayDay splitting
- Errors and troubleshooting
Using the Kit prepaid card
Saving in Kit
- Linking CommBank Youthsaver
- Errors and Troubleshooting
Kit offers
Other questions and troubleshooting

Getting started with Kit

Set up your account and add your kids to Kit.

Creating your Kit account
Do I have to link a bank account to use Kit?
I can’t find your app on the App Store/Play Store
What if I closed my account and now want to use Kit again?

Verifying your identity

Why we need your personal information
Accepted identity documents
Driver licence: Finding your licence and card number
Fixing issues with verifying your identity
I’m already a CommBank customer. Why do I need to verify myself?

The Kit Boss Account

The Boss Account
Kit's parental controls
Set up biometric (fingerprint or face) login
Can I add another Boss?

Kid profiles

Adding kid profiles
Installing Kit on your child’s device
Deleting kid profiles
My child has forgotten their Access Code
My child has a red triangle next to their name

Privacy Policy
Financial Services Guide
Target Market Determination
Product Disclosure Statement
Important Information
Contact us

Kit is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as HEY KIT. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124 (CBA). CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia or its subsidiaries and therefore you may be exposed to investment risk including possible delays in repayment and loss of income and principal invested, as relevant. CBA New Digital Businesses Pty Ltd has been appointed as authorised representative (001296799) of Hay Limited (ABN 34 629 037 403 AFSL 515459), who is the issuer of the Kit Account and associated Kit Cards. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Any advice provided is general only and does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. Please also ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) that includes all fee information before making any decision about the product. The Target Market Determination is also available here. Fees and charges may apply.

Please visit Important Legal Information to access detailed terms and conditions about this website, our app, the product, our Privacy Policy and other important legal documents.