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Help Centre
Other questions and troubleshooting

About Kit
Kit pricing
Getting started with Kit
Making transfers
PayDay, pocket money and chores
- PayDay splitting
- Errors and troubleshooting
Using the Kit prepaid card
Saving in Kit
- Linking CommBank Youthsaver
- Errors and Troubleshooting
Kit offers
Other questions and troubleshooting

Other questions and troubleshooting

Help, I received an email ‘Account blocked’

Your Kit account

Can you provide bank statements for my Kit account?
How do I update my personal details?
How do I find my Kit email address?
Updating the linked bank account
Why has my account been suspended?
How do I delete or close my Kit account?

Kit app

Why can’t I log in anymore?
I’m not receiving the verification SMS
I’m not receiving the reset password email
How do I know if I have the latest version of the app?
How do I update my app?
Why is the app notification badge not disappearing?
I'm not receiving any push notifications from Kit
I can’t get Kit to work on my kid’s iPad
I have the ‘Cannot Connect to the Internet’ error, but I am connected to the internet.
I have the ‘Cannot load home screen details’ error.
Help, my app is hanging

Marketing emails

How do I unsubscribe from marketing emails?
I have unsubscribed from Kit marketing emails but I’ve changed my mind, how can I re-subscribe?

Privacy Policy
Financial Services Guide
Target Market Determination
Product Disclosure Statement
Important Information
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Kit is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as HEY KIT. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124 (CBA). CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia or its subsidiaries and therefore you may be exposed to investment risk including possible delays in repayment and loss of income and principal invested, as relevant. CBA New Digital Businesses Pty Ltd has been appointed as authorised representative (001296799) of Hay Limited (ABN 34 629 037 403 AFSL 515459), who is the issuer of the Kit Account and associated Kit Cards. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Any advice provided is general only and does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. Please also ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) that includes all fee information before making any decision about the product. The Target Market Determination is also available here. Fees and charges may apply.

Please visit Important Legal Information to access detailed terms and conditions about this website, our app, the product, our Privacy Policy and other important legal documents.