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Help Centre

Other questions and troubleshooting

Other questions and troubleshooting

Your Kit account

Can you provide bank statements for my Kit account?

How do I update our personal details?

I’m having issues linking my bank account. I can't update my linked bank account details

What if I closed my account and now want to use Kit again?

How do I delete or close my Kit account?

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Kit app

I can’t log in anymore

I’m not receiving the verification SMS

I’m not receiving the reset password email

How do I know if I have the latest version of the app?

How do I update my app?

Why is the app notification badge not disappearing?

I'm not receiving any push notifications from Kit

I can’t get Kit to work on my kid’s iPad

I have the ‘Cannot Connect to the Internet’ error, but I am connected to the internet.

I have the ‘Cannot load home screen details’ error.

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Marketing emails

How do I unsubscribe from marketing emails?

I have unsubscribed from Kit marketing emails but I’ve changed my mind, how can I re-subscribe?